OHIO – Leaving the store at Sam’s Club sometimes is longer than paying for your items at the self-checkout due to an associate that checks receipts before you leave the store, this is changing at Sam’s Clubs nationwide
According to a release from the corporate team they are changing the use of associates for AI technology, they feel it will be a better experience for customers.
“We’re excited about our latest technology advancement that will resolve a key member concern: waiting in line for receipt verification to exit the club. The new tech announced at CES will deliver new levels of convenience by leveraging a first-of-its-kind application of artificial intelligence (AI) and computer vision technology to eliminate queuing at the club’s exit area.”
Sams says that the technology upgrade is what the customer wants
“This is Sam’s Club at its very best, listening to feedback from members, putting their needs at the center of everything we do – and then applying digital innovations to deliver an industry-leading member experience,” said Chris Nicholas, CEO of Sam’s Club. “We are constantly looking at ways for Sam’s Club to be the most convenient membership club and will continue to prioritize using technology to provide a truly differentiated and delightful experience for our members.”
Currently running pilots across 10 Sam’s Club locations, the technology is used to seamlessly confirm members have paid for all items in their shopping carts – without requiring an associate to check members’ purchases before leaving the club. But expect to see it in your local Sam’s Club eventually.