NEW YORK — Verizon says it will offer a $20 account credit to customers affected by a major wireless outage that disrupted calls and text messaging for hours this week.
The outage, first reported Wednesday morning, lasted roughly 12 hours and impacted customers in several major cities, including New York, Philadelphia, and Miami. Many users reported being unable to make or receive calls or texts, while some said their phones switched into “SOS” mode, indicating a loss of connection to Verizon’s network while still allowing emergency calls.
In a statement, Verizon said customers must log into the myVerizon app and accept the credit in order for it to be applied to their account.
“This credit isn’t meant to make up for what happened. No credit really can,” the company said. “But it’s a way of acknowledging your time and showing that this matters to us.”
Verizon announced Wednesday night that service had been fully restored. The company also advised customers who may still be experiencing issues to restart their devices to reconnect to the network.
As of Thursday, Verizon had not disclosed the cause of the outage.
The disruption comes as businesses and consumers increasingly rely on mobile networks for communication, work, and emergency services, making prolonged outages particularly disruptive.
