The Vinton County National Bank pinned this letter to its customer base regarding the opening of lobbies in selected locations.
“Dear Loyal Customer,
We have some exciting news to share! We will begin reopening our lobbies for transactions, new account openings, loan inquires and other everyday banking on June 1, 2020. However, we will be taking extra safety precautions to keep our customers and our employees safe.
The following branch lobbies will reopen on June 1, 2020:
Lancaster (East Main Street)
Chillicothe (Main Street)
Wilkesville (closed on Wednesdays)
The remainder of our branch lobbies will reopen for business on June 15, 2020.
Business as usual will look a little different when we reopen. Please read carefully so you know what to expect should you visit the branches after they reopen. Remember, the safety and the health of our customers and employees is always our first priority.
• Masks: Our employees will be required to wear masks in areas where they are not able to maintain a 6 foot social distance or a barrier is not installed between customer and employee. We strongly encourage all of our customers to wear masks when visiting our lobbies, for the safety and health of our employees and for other customers. Should you be unable to wear a mask due to a valid medical concern, please allow us to handle your transaction in a manner which keeps both you and the employee safe while maintaining distance. It may also be difficult for us to identify you properly while wearing a mask. Because of this, we ask that you please bring your identification with you when visiting a branch.
• Limited Occupancy: Each branch will have their maximum occupancy posted on the door. Please read all signs posted on the doors before entering. We will do our best to have an employee at each door, directing traffic flow and assisting customers. Should the lobby be at maximum capacity, we may ask that you wait outside or in your car until a customer exits the building. We thank you for your patience when this occurs.
• Maintaining a Social Distance: Each lobby will have proper 6 foot social distance stickers marking the floor. We ask that you maintain that distance when standing in line to see a teller at their window. In addition, we have installed plexiglass barriers and have some movable plexiglass shields in offices where maintaining social distancing may be of concern.
• At-Risk Individuals: Those individuals that are the most at-risk may visit each branch lobby between the hours of 8:30 a.m. and 9:00 a.m. During that time, only the at-risk population will be able to enter the branch lobby. The branches will open to the general population at 9:00 a.m.
• Cleaning and Sanitation: The branch employees will conduct regular sanitation and cleaning throughout the business day. This will include wiping counter tops, door handles, pens and other high traffic areas. Our cleaning companies will conduct a deep cleaning and sanitation routine each night, ensuring that the branch is up to CDC cleanliness standards. We do ask that every customer sanitize their hands on the way in and on the way out of the branch lobby. Hand sanitizer will be available throughout the branch.
• Lobby Restrictions and Signs: Please be sure to review all signs posted to the doors before entering the branch lobby. Additionally, if you are feeling ill or have any symptoms of COVID-19 we ask that you do not enter the branch for the safety of others. You will notice that our branches will look different, with the furniture arranged to maintain a 6 foot social distance. We will not be providing beverages, food, lollipops, dog treats, etc. during this time to maintain a healthy standard.
• Drive Thru, Technology and Appointments: While the branch lobbies are reopening, we still encourage our customers to conduct their banking business in the drive thru when possible or via “curbside service.” Additionally, the VCNB Mobile app and our Online Banking are available to conduct everyday business. Our network of over 32,000 surcharge-free ATMs through MoneyPass®will allow you to get cash when you need it. Our bankers and lenders will be available to customers by appointment as well.
We want to thank each and every customer who has been patient with us while we have made changes and have adapted to a new normal. We always strive to do the right thing for our customers, employees, shareholders and communities. We appreciate you! We miss our customers and hope to see you all soon…from 6 feet away of course!
The VCNB Financial Family”