COLUMBUS – Columbia gas is suspending nonpayment shut offs for people who are having financial hardship during COVID-19.
“We know this could be a time of financial hardship. So, we’ve voluntarily suspended shutoffs for nonpayment in response to the COVID-19 pandemic. In addition, we’re offering to customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans, and we will suspend late payment charges until May 1.”
Manage Your Account Virtually
______________________________
We know you may be staying home more, and you can easily manage your Columbia Gas account online at ColumbiaGasOhio.com or over the phone at 1-800-344-4077.
For Your Safety
______________________________
If you need service that requires our employees to enter your home, you may notice we’re taking a few additional precautions.
- We’ll be asking for anyone in your home with a contagious illness to please keep their distance as we’re working so we can help prevent spreading illnesses and continue to provide service to you and all of our other customers.
- We won’t shake your hand. We promise, it’s not you. It’s another way to keep everyone safe.
- You may notice our gloves, shoe coverings, disinfectant wipes or other protective gear; don’t be alarmed. Our team carries these items to preserve the condition of your home and the homes of other customers.
Like you, we’re carefully monitoring COVID-19 and following CDC guidelines. As always, we are committed to continuing to provide you will excellent service.
Looking for the latest COVID-19 information? We recommend the CDC’s website.
