Home News Columbia Gas is Suspending Shut Offs until May During COVID-19

Columbia Gas is Suspending Shut Offs until May During COVID-19


COLUMBUS – Columbia gas is suspending nonpayment shut offs for people who are having financial hardship during COVID-19. 

“We know this could be a time of financial hardship. So, we’ve voluntarily suspended shutoffs for nonpayment in response to the COVID-19 pandemic. In addition, we’re offering to customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans, and we will suspend late payment charges until May 1.”

Manage Your Account Virtually
We know you may be staying home more, and you can easily manage your Columbia Gas account online at ColumbiaGasOhio.com or over the phone at 1-800-344-4077.

For Your Safety
If you need service that requires our employees to enter your home, you may notice we’re taking a few additional precautions.

  • We’ll be asking for anyone in your home with a contagious illness to please keep their distance as we’re working so we can help prevent spreading illnesses and continue to provide service to you and all of our other customers.
  • We won’t shake your hand. We promise, it’s not you. It’s another way to keep everyone safe.
  • You may notice our gloves, shoe coverings, disinfectant wipes or other protective gear; don’t be alarmed. Our team carries these items to preserve the condition of your home and the homes of other customers.

Like you, we’re carefully monitoring COVID-19 and following CDC guidelines. As always, we are committed to continuing to provide you will excellent service.
Looking for the latest COVID-19 information? We recommend the CDC’s website.