Columbus, Ohio – Our hearts go out to all those impacted by the recent tragic events in Massachusetts. We realize our customers and community partners here in Ohio may have concerns or questions about our operations across the state. We want to assure everyone that our system continues to operate normally and safely. Additionally, we perform regular safety checks on all our facilities. We also monitor our system 24-hours a day, seven days a week.
Our customers expect and deserve safe and reliable delivery of natural gas to their homes and businesses. Natural gas safety requires a partnership between Columbia Gas of Ohio, our customers, and communities.
- If a customer smells an odor of natural gas, they should leave the area immediately, move to a safe location and call 911 and Columbia Gas of Ohio at 1-800-344-4077.
- Qualified contractors or plumbers should be contacted for maintenance or repair work on natural gas appliances and house lines.
- Always call 811 at least two business days before beginning an excavation project to have all underground utilities located. It is a free service that ensures the safety of our community.
If Columbia Gas of Ohio customers have concerns or questions about their service, please call 1-800-344-4077.